Returns - No problem, we are here to help!

If you you are not entirely happy with your purchase, we operate a fuss free returns policy our Missy Girls! You have 28 days to send your item back, you may gain a full refund if the item is returned within 14 days of receiving it, if it is returned after 14 days but no later than the 28th day a store credit will be issued (store credits expire after 12 months). Kindly note for returns, the original postage costs are not refundable. In the case of items being returned due to being faulty or not as described, the original postage costs will be refunded.

We ask you follow these simple rules! We can only process your return provided the :-

  • Items are unworn and unwashed
  • Shoes have not been worn and show no signs of wear
  • Items still have the Missy Empire tags attached
  • Items have no make-up stains
  • Hygiene seal has not been removed if it's underwear or swimwear
  • Items returned must be in a resale able condition

Unfortunately due to hygiene reasons we are unable to refund the following Items once purchased :-

  • Beauty/Cosmetics
  • Earrings
  • Lenses
  • Stick on Bras

We have arranged a super easy returns process for our rad sisters! Using our pre paid label service with Royal Mail to return your goods to us, you can print off a returns label from the Royal Mail website by clicking here. Simply print off the label and attach it to the parcel, take your parcel to any post office counter and ask for a certificate of postage from the post office if you're not already given one.

Using this method will costs you £2.99 this will be deducted from your refund amount, if the item is damaged or an incorrect item has been sent there will be no charge. We will ensure returns are processed as quick as possible but we ask you allow us 10 - 14 working days after we receive your parcel for us to process the refund.

If you have changed your mind about an order, your postage costs will not be refunded.

Polite note to all our International Missy Sisters, currently we are unable to offer a pre paid return shipping services. If you decide to send your item back for an refund/exchange the cost for sending the item back will be at your expense.