Here to help

Standard Shipping - £2.99

Free Standard Shipping (on all orders over £40) - £0.00

UK Next Day - £4.99

Free UK Next Day (on all orders over £75) - £0.00

Saturday - £5.99

Free Saturday (orders over £75) - £0.00

International Europe - £7.49

International Rest of the World - £7.99

Depending on service selected:

 

Standard Shipping – Delivery time of 3 - 4 working days from date of dispatch*

UK Next Day – Delivery time Next working day from date of dispatch*

Saturday Delivery - Delivered Saturday by 2pm if ordered before 5pm Friday

International Europe – Delivery time 5 – 10 working days from date of dispatch*

Rest of the world – Delivery time 7 – 10 working days from date of dispatch*

*please note all orders received by 5pm are dispatched the same day, any orders received after 5pm are dispatched the next working day.

Please email info@missyempire.com with your name and order number and we can try track your return.

If you have returned the parcel via a trackable service, we recommended tracking the parcel to see if it has been delivered before contacting us. If the parcel is showing as delviered, kindly allow 10 - 14 working days for us to process your return.

Sure, please see our returns page for instructions.

You can only exchange an item once you have received it, you will need to send the item back to us, please follow the instructions on our returns page.

Yes depending on service selected, you will be required to sign for delivery.

Not for deliveries in the UK, however, International deliveries may incur customs fees but you will need to confirm with your courier.

Yes we use Royal Mail for those areas.

Unfortunately no, we only allow one discount/promo code per order.

Of course! Please see our students page for more details.

depending on the code/promo some codes will not work for shoes, beauty & accesories. Also some codes expire so you may be outside the use by date.

Please visit this page to view our size guide.

We Accept ALL major Credit Cards via Realex or Paypal and the following Currencies USD and EUR.

Although Missy Empire will try it's up most to have every order dispatched on time however during the Christmas period the couriers do fall a day behind with delivery times, so please order bear this in mind when selecting your delivery method.

We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

After placing your order, an email will be sent with your order details (please check your spam/junk folder). You will then receive another email confirming the item has been dispatched and is on it’s way to you.

Please check your spam/junk folders, if you still haven't received an order confirmation then contact us at info@missyempire.com

Yes an Invoice/Packing Slip will always be included in the parcel.

If your item has been dispatched and the selected delivery time has passed, please email us on info@missyempire.com.

We will get in touch with the couriers and inform you on the whereabouts of your order.

If for some reason our courier has lost the item, we will post a free replacement item.

We will gladly exchange or refund any order within 21 days of receipt, provided the item is returned does not breach our return policy.