Returns
HOW DO I RETURN AN ITEM?
Own Courier
Use of own courier – paid by customer
- You can return your parcel using your own courier by sending any unwanted items back to:
Missy Empire,59 Knowsley Street,
Manchester,
M8 8JF. - This method is required for all International orders
- We advise to use some form of tracking or proof of postage, parcels returned via your own method are your responsibility until we receive them.
OK got it, now how do I send the items back?
If you you are not entirely happy with your purchase, we operate a fuss free returns policy for our Missy Girls! You have 28 days to send your item back, you may gain a full refund if the item is returned within 14 days of receiving it, if it is returned after 14 days but no later than the 28th day a store credit will be issued (store credits expire after 12 months). Kindly note for returns, the original postage costs are not refundable and all sale items are non-returnable/non-refundable. In the case of items being returned due to being faulty or not as described, the original postage costs will be refunded.
We ask you follow these simple rules! We can only process your return provided the :
- Items are unworn and unwashed
- Shoes have not been worn and show no signs of wear
- Items still have the Missy Empire tags attached
- Items have no make-up stains
- Hygiene seal has not been removed if it's underwear or swimwear
- Items returned must be in a resale able condition
Unfortunately due to hygiene reasons we are unable to refund the following Items once purchased :
- Beauty/Cosmetics
- Earrings
- Lenses
- Stick on Bras
Choose one of the returns methods above & attach your label to the outside of your parcel, return your parcel and allow 5 working days to receive an email confirmation of the return being received.
I want to return/exchange my item
-
Please be aware that all sale items are non-refundable/non-returnable.
Hey my item is faulty/wrong!
-
If your items are faulty or damaged, please contact us within 14 days via email at info@missyempire.com with a picture of the damaged item so we can have this resolved for you free of charge.
-
If you have received and incorrect item, please email us within 14 days to info@missyempire.com so we can have this resolved for you free of charge.
Can I use my own postal service?
-
If you want to use your own postal service, send the parcel to the below address -
-
MISSY EMPIRE RETURNS,
59 KNOWSLEY STREET,
CHEETHAM HILL,
MANCHESTER,
M8 8JF. -
We strongly recommend using a trackable method to send items back to us, such as Royal Mail Recorded Delivery, or a similar method which gives you a parcel tracking number. We recommend this, because if items get lost in the normal post, we regret we are not responsible for any items not received here. Using a trackable method protects you if your items get lost in the post, by enabling you to claim from your chosen delivery company. Please keep your postage receipt safe until your return has been processed, items returned due to damage are welcomed within our 28 day return period but we cannot issue a refund for any postage costs incurred. Please include your returns form and original invoice in your parcel.
And last but not least!
-
Please be careful when trying on items that you make sure perfumes/deodorants/smoke etc. Do NOT leave marks or scents on the items. Missy Empire reserves the right to refuse and return items which are used or soiled. This does not affect your statutory rights.