RETURNS? NO PROBLEM!

 

  • All Returns must be notified within 14 days of receiving your order, parcel should be returned within 14 days to receive a full refund, parcels returned after 14 days (but no later than 28 days) will be issued with a store credit.
  • If your items are incorrect or faulty, please contact us within 14 dayds via email at [email protected].com with a picture of the damaged item. We will then arrange a free return to replace your item.
  • You must Print and complete your returns form (pdf or jpeg) – select either refund or exchange

  • Items must be in a sellable and original unused condition with all tags intact.

  • We're unable to offer returns on jewellery, cosmetics, lenses, stick on bras or swimwear where the hygiene seal has been removed.

  • Pack your items and returns form in the original packaging (where possible).

  • Choose one of our the returns methods below & attach your label to the outside of your parcel

  • Return your parcel and allow 5 working days to receive an email confirmation of the return being received.

  • Allow 14 working days for your refund to be processed, please note original postage cost and any return postage cost (if applicable) will be deducted from your refund.

  • If you require an exchange you will be issued with a store credit for the value of your item so that you can reorder the size/colour required depending on stock availability.

  • If your items are incorrect, damaged or faulty, please contact us via email at [email protected] with a picture of the damaged item. We will then arrange a free return to replace your item.



Royal Icon

Royal Mail – This method will cost you £1.99 and will be deducted from your refund.

 

  1. Print off a pre-paid Royal Mail returns label, No Printer? No problem - Royal Mail can print the label for you in one of Royal Mail Customer Service Points.

  2. Attach your label to the front of your item - make sure you remove or cover any old labels if you're reusing packaging - and take it to your nearest Post Office - remember to request proof of postage.

Create Return Label

Own Method Icon

Use of own courier – paid by customer

 

  1. You can return your parcel using your own courier by sending any unwanted items back to:
    Missy Empire,
    Unit 2 Apollo Business Park,
    Apsley Grove,
    Ardwick,
    Manchester,
    M12 6AW.

  2. This method is required for all International orders

  3. We advise to use some form of tracking or proof of postage, parcels returned via your own method are your responsibility until we receive them.

Complete Return Form