Returns - No problem, we are here to help!
Can I return my items?
If you you are not entirely happy with your purchase, we operate a fuss free returns policy our Missy Girls! You have 28 days to send your item back, you may gain a full refund if the item is returned within 14 days of receiving it, if it is returned after 14 days but no later than the 28th day a store credit will be issued (store credits expire after 12 months).
We ask you follow these simple rules! We can only process your return provided the :-
- Items are unworn and unwashed
- Shoes have not been worn and show no signs of wear
- Items still have the Missy Empire tags attached
- Items have no make-up stains
- Hygiene seal has not been removed if it's underwear or swimwear
- Items returned must be in a resale able condition
Unfortunately due to hygiene reasons we are unable to refund the following Items once purchased :-
- Stick on Bras
We have arranged a super easy returns process for our rad sisters! Using our pre paid label service with Royal Mail to return your goods to us, you can print off a returns label from the Royal Mail website by clicking here. Simply print off the label and attach it to the parcel, take your parcel to any post office counter and ask for a certificate of postage from the post office if you're not already given one.
Using this method will costs you £1.99 this will be deducted from your refund amount, if the item is damaged or an incorrect item has been sent there will be no charge. We will ensure returns are processed as quick as possible but we ask you allow us 10 - 14 working days after we receive your parcel for us to process the refund.
If you have changed your mind about an order, your postage costs will not be refunded.
Polite note to all our International Missy Sisters, currently we are unable to offer a pre paid return shipping services. If you decide to send your item back for an refund/exchange the cost for sending the item back will be at your expense.
I wanna swap my item
Please return the item you wish to exchange to us including your original invoice and a returns form (PDF) or (JPEG) requesting an exchange. You will then be issued with a credit note for the value of your item so that you can reorder.
Please be aware that it takes up to 14 working days to process your exchange,
Your original postage costs (if any) will not be refunded.
Hey my item is faulty/wrong!
Once you received your order, if any of the items are incorrect, damaged or faulty, please contact us via email at firstname.lastname@example.org and if damaged: send a picture of the damaged item, then please print a returns label to post the item back Free of Charge for an exchange.
You have 28 days from receipt of the faulty item to return it to us.
OK got it, now how do I send the items back?
We have arranged a super easy label service with Royal Mail to return your goods to us, you can print off a returns label from the Royal Mail website by clicking here. Using this method will costs you £1.99 this will be deducted from your refund amount, if the item is damaged or an incorrect item has been sent, there will be no charge. Print off the label and attach it onto the parcel, take your parcel to any post office counter and ask for a certificate of postage from the post office if you're not already given one. Please allow 10 - 14 working days after receiving your parcel for us to process your return. The postage cost will be deducted from your refund amount except if the item was damaged/faulty/incorrect.
Can I use my own postal service?
If you want to use your own postal service, send the parcel to the below address -
MISSY EMPIRE RETURNS,
59 KNOWSLEY STREET,
We strongly recommend using a trackable method to send items back to us, such as Royal Mail Recorded Delivery, or a similar method which gives you a parcel tracking number. We recommend this, because if items get lost in the normal post, we regret we are not responsible for any items not received here. Using a trackable method protects you if your items get lost in the post, by enabling you to claim from your chosen delivery company. Please keep your postage receipt safe until your return has been processed, items returned due to unsuitability are welcomed within our 28 day return period but we cannot issue a refund for any postage costs incurred. Please include your returns form and original invoice in your parcel.
How long until you pay me back?
Please allow 10 - 14 working days for us to process your return, after it is has been delivered back to us.
Help I've been issued a store credit!
Store credits are only issued for two reasons either your returned order has passed our 14 days return period or you returned your order without a returns form. Due to the speed we process returns we are unable to wait for missing information to process a return, so in these circumstances we issue you a store credit - if this is not acceptable kindly email us on email@example.com and a refund will be issued (this only applies to returns received within the 14 day return period).
To use your store credit simply log into your account, at the checkout page you will see the option to pay with store credit simply tick this option and complete checkout.
If you do not have a registered account one will have been created for you using the email address you originally used, simply click "forgotten password" and reset your password to access your account (please check your spam/junk folder if you did not receive the password reset email).
And last but not least!
Please be careful when trying on items that you make sure perfumes/deodorants/smoke etc. do NOT leave marks or scents on the items. Missy Empire reserves the right to refuse and return items which are used or soiled. This does not affect your statutory rights.